Privacy Policy

1. Who We Are

Pallet Recycling Guys ("PRG", "we", "us", or "our") is a pallet sales, pickup, and recycling company based in Surrey, British Columbia, Canada. We operate at 12255 Industrial Road, Surrey, BC, V3V 3S1.

We are the data controller for personal information collected through this website and our services. If you have any questions about how we handle your data, please contact us at [email protected].

2. Information We Collect

We collect personal information in the following ways:

• Contact forms: name, email address, phone number, and message content when you submit an inquiry through our website
• Phone and email: name, phone number, email address, and business details when you contact us directly
• WhatsApp: messages and contact details when you initiate a chat via our WhatsApp button (604-761-5661)
• Analytics: browsing behaviour, pages visited, time on site, device type, and approximate location via Google Analytics 4 (GA4) — only after you consent via our cookie banner
• Cookies: session and analytics cookies as described in Section 5 below
• Transaction data: business name, address, and pallet order details when you purchase or sell pallets

We do not collect sensitive personal information such as financial account numbers, government ID numbers, or health data.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide quotes for pallet sales, pickup, and recycling services
• Process and fulfil orders and arrange pallet pickup or delivery
• Communicate with you about your order, service updates, or changes to our terms
• Improve our website and services using aggregated, anonymised analytics data
• Comply with applicable legal obligations under Canadian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (PIPEDA & GDPR)

Our primary legal framework is Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). For customers in the European Economic Area or United Kingdom, we also comply with the General Data Protection Regulation (GDPR).

We process your personal information on the following legal bases:

• Consent: analytics cookies and marketing communications (you may withdraw consent at any time)
• Contract: processing necessary to fulfil a pallet sale, pickup, or service agreement
• Legitimate interests: responding to inquiries, preventing fraud, and improving our services
• Legal obligation: retaining transaction records as required by Canadian tax and business law

5. Cookies and Google Analytics

Our website uses cookies — small text files stored on your device. We use the following types:

• Essential cookies: required for the website to function (e.g. cookie consent preference storage). These cannot be disabled.
• Analytics cookies: Google Analytics 4 (GA4) cookies that track page views, session duration, device type, and approximate geographic location. These are only activated after you accept via our cookie consent banner.

Google Analytics data is processed by Google LLC and may be transferred to servers in the United States. Google acts as a data processor on our behalf under a Data Processing Agreement. You can learn more at policies.google.com/privacy.

You can withdraw your analytics consent at any time by clearing your browser cookies and declining consent on your next visit. You may also opt out of Google Analytics tracking globally at tools.google.com/dlpage/gaoptout.

6. WhatsApp Integration

Our website includes a WhatsApp chat button that links to our business number (604-761-5661). When you click this button and initiate a conversation, you are connecting directly through WhatsApp Messenger, which is operated by Meta Platforms, Inc.

Any messages you send via WhatsApp are subject to WhatsApp's own Privacy Policy (whatsapp.com/legal/privacy-policy). PRG receives and stores the content of WhatsApp messages for the purpose of responding to your inquiry and fulfilling your service request.

We do not use WhatsApp message data for marketing purposes or share it with third parties beyond what is necessary to fulfil your request.

7. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

• Service providers: trusted third-party tools that help us operate our website and services (e.g. Google Analytics, WhatsApp), each bound by their own privacy policies and data processing agreements
• Legal requirements: when required by law, court order, or government authority
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by applicable law.

Inquiry and contact form data is retained for up to 2 years. Transaction records are retained for a minimum of 7 years as required by Canadian tax law. Analytics data is retained in Google Analytics for 14 months by default.

9. Your Rights

Under PIPEDA and, where applicable, the GDPR, you have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention obligations
• Withdrawal of consent: withdraw consent for analytics cookies or marketing communications at any time
• Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at [email protected] or by phone at 604-761-5661. We will respond within 30 days.

10. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS and access to customer data is restricted to authorised personnel only.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page. We recommend reviewing this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: